Contact Us
We’d love to hear from you! Whether you have a question about our products, an issue with an order, or simply want to share your feedback, our team at Moneymoves is here to assist you.
Customer Service
For any inquiries related to orders, returns, or general questions, please reach out to our customer service team:
• Email: mmoves.contact@gmail.com
• Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)
Shipping
EU SHIPPING
Please allow 1–2 business days for orders to be processed. Allow 1–3 days for shipping.
INTERNATIONAL SHIPPING
Please allow 1–2 business days for orders to be processed. Allow 5–7 days for shipping.
For all international customers, please be aware that NOT ALL packages shipped internationally will make it through customs without a tariff. Therefore, we want to clearly communicate that you, the buyer, are responsible for ALL DUTIES, TAXES, and FEES at the time of import.
Returns
RETURNS (Defective or Damaged Items
Only)
We
accept returns only for items that are faulty or damaged upon arrival. To be
eligible, items must be unused, in their original condition and packaging, and
returned within 14 days of delivery.
This
does not affect your legal right to withdraw from the purchase within 14 days
under EU consumer protection laws. For details, see our Right
of Withdrawal.
CUSTOMS CHARGES
Any
customs duties or import fees are the responsibility of the customer and will
not be covered by Moneymoves.
LOST PACKAGES
We
are not responsible for lost or stolen packages. Once a tracking number is
provided, it is the customer’s responsibility to contact the shipping provider
and file a claim if the package is marked as delivered but not received.
Social Media
Follow us for exclusive drops, sneak peeks & more:
@moneymoves.eu on Instagram
@moneymoves.store on TikTok